Last updated: 9/24/2026
1. Introduction
Welcome to Afro Logistics ("Platform", "we", "us", or "our"). By accessing or using our platform, you agree to be bound by these Terms & Conditions.
2. Platform Role & Limitations
Afro Logistics is a marketplace platform only. We facilitate introductions between shippers ("Customers") and transport providers ("Carriers"). We expressly disclaim:
- We are NOT a transportation company or freight carrier
- We do NOT handle, transport, or take custody of any goods
- We do NOT process or guarantee payments between parties
- We do NOT guarantee delivery times, conditions, or outcomes
- We do NOT employ or contract the carriers listed on our platform
3. User Responsibilities
All transactions, payments, coordination, and logistics occur directly between Customers and Carriers. Both parties are responsible for:
- Verifying identities and credentials independently
- Negotiating and agreeing on terms, pricing, and conditions
- Arranging payment methods and schedules
- Ensuring compliance with all applicable laws and regulations
- Obtaining appropriate insurance coverage
- For cross-border shipments: ensuring proper customs documentation and compliance
4. Carrier Registration & KYC Requirements
All carriers must complete a Know Your Customer (KYC) verification process before being activated on the platform. Required documentation includes:
- Valid owner identification document (ID/Passport)
- Vehicle ownership documentation
- Proof of residence
- For cross-border operations: additional customs and international transport permits may be required
KYC verification is subject to admin approval. We reserve the right to reject applications that do not meet our verification standards.
5. Subscription Requirements for Carriers
Carriers must maintain an active subscription to accept loads on the platform. Key subscription terms:
- Only carriers with approved KYC and active subscription status can accept loads
- Subscription fees are non-refundable
- We reserve the right to modify pricing with reasonable notice
- Failure to maintain an active subscription will result in inability to accept new loads
6. Rating & Review System
Customers may rate carriers after load delivery confirmation. Ratings help maintain quality standards:
- Ratings are based on actual completed deliveries only
- Carriers with consistently low ratings may face account review
- Fraudulent or malicious reviews may result in account suspension
7. Load Posting Guidelines
When posting loads, customers must provide accurate information including:
- Accurate origin and destination locations
- Correct weight specifications (1, 5, 10, 20, or 30+ tonnes)
- Required truck type
- Preferred pickup and delivery dates
- Complete load description
8. Limitation of Liability
To the maximum extent permitted by law, Afro Logistics shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Loss, damage, or theft of goods during transportation
- Delays or failures in delivery
- Disputes between Customers and Carriers
- Payment disputes or fraud
- Any actions or omissions of users on the platform
9. Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or receive repeated negative feedback.
10. Dispute Resolution
Any disputes arising from use of the Platform shall be resolved through arbitration in accordance with applicable laws. Afro Logistics does not mediate disputes between Customers and Carriers but provides an issue reporting system for platform-related concerns.
11. Intellectual Property Protection
All intellectual property on the Afro Logistics platform — including but not limited to the platform concept, matching algorithms, AI-driven load and carrier recommendation systems, workflows, branding, user interface designs, and business model — is the exclusive property of Afro Logistics and its founders.
- Registrants and users may not replicate, copy, reverse-engineer, or use the platform's concepts, designs, or functionality to create competing products or services.
- Access to the platform does not grant any licence or right over its intellectual property.
- Any attempt to misappropriate, clone, or derive commercial benefit from our proprietary technology or business model may result in immediate account termination and legal action.
- Carrier data, load data, and platform-generated insights remain the property of Afro Logistics and may not be extracted, scraped, or redistributed without written consent.
12. Changes to Terms
We may update these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.
13. Contact Information
For questions about these terms or customer support, please contact us:
- Email: support@afrologistics.com
- Phone: +263 78 000 0000
- Use the in-app issue reporting feature for platform-related concerns